Beingcert ISO/IEC 20000-1:2018 – IT Service Management Foundation

BeingCert ISO/IEC 20000-1:2018 IT Service Management (ITSM) Foundation certification validates the knowledge and understanding of IT Service Management principles, processes, and best practices based on ISO/IEC 20000-1:2018.

The certification provides a comprehensive understanding of ISO/IEC 20000 requirements, including service design, transition, delivery, and improvement. It enables individuals to support implementation, monitoring, and continual enhancement of IT Service Management Systems (SMS).

Exam Code:- BCISO/IEC20000-1-2018-F

Skills you will Learn Exam Domains Format of Exam Job Roles Course Curriculum

Skills you will Learn

Understanding the concepts and principles of IT Service Management (ITSM)
Understanding ISO/IEC 20000-1:2018 framework and requirements
Understanding Service Management System (SMS) lifecycle
Understanding service design, transition, and delivery processes
Understanding incident, problem, and change management
Understanding service level management and performance monitoring
Understanding risk management and compliance in IT services
Understanding continual improvement and governance

Exam Domains of Beingcert ISO/IEC 20000-1:2018 – IT Service Management Foundation

Introduction to ITSM and ISO/IEC 20000 15%
ISO/IEC 20000 Requirements (SMS) 30%
Service Design and Transition 20%
Service Delivery and Support Processes 20%
Monitoring, Improvement and Governance 15%

Format of Exam

Multiple choice questions
No. of questions: 40
Max marks: 40, Required marks: 28(i.e.70%).
Duration: 60 minutes
Closed book

S No	Exam Domain	Examination Percentage
1	Define Phase:	20%
2	Measure Phase	20%
3	Analyze Phase	25%
4	Improve Phase 25%	20%
5	Control Phase	20%
6	Leadership and Team Management	5%
7	Project Management	5%
8	Advanced Statistics and Data Analysis	5%

Job Roles

Companies that hire ISO/IEC 20000-1:2018 – IT Service Management Foundation

Many companies across a wide range of industries value the Beingcert ISO/IEC 20000-1:2018 – IT Service Management Foundation and actively seek out experts to fill Beingcert ISO/IEC 20000-1:2018 – IT Service Management Foundation roles.

Course Curriculum

While you attempt for this Certification, numerous topics will be covered in the examination. The candidates can download the syllabus provided below to get the complete details of the topics that will be covered in Beingcert ISO/IEC 20000-1:2018 – IT Service Management Foundation

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