ISO/IEC 20000 Lead Implementer

Acquire foundation level or basic knowledge of the regulatory framework of the ISO/IEC 20000 standard and learn the basics to prepare for the internal audit.

Course Curriculum

With technology, its various components continue to evolve- the service delivery environment is no exception. The service providers strive to become better. To provide a roadmap for rightly implementing the service management system as per the ISO/IEC 20000. The Service Management System is a large modular system that incorporates the aspects of a central system for Planning, Implementing, Managing and Maintaining the Service Management System as per the ISO/IEC 20000 standard. Sound training in ISO/IEC 20000 Lead Implementer training enables one to develop the essential expertise to improve the quality of the services rendered and delivered by an organization that is directly proportional to customer satisfaction and enhancing the overall performance of the organization.

 of ISO/IEC 20000 Lead Implementer

Beingcert ISO/IEC 20000 Lead Implementer certification is designed to acquaint the candidates with the expertise of supporting an organization in the arena of establishing, implementing, maintaining a Service Management System as per the ISO/IEC standard. Below are some of the benefits you could derive from the ISO/IEC 20000 training course.


  • Enhance the understanding of ISO/IEC 20000 key concepts and requirements.
  • Get acquainted with the best practices and proper implementation of Service Management System.
  • Gain expertise to advise an organization in implementing Service Management System.
  • Brush up the skills to conduct your own baseline review organization’s current position according to ISO/IEC 20000.
  • Acquire the skill of recognizing how and where the adjustments are to be made.
  • Develop a deep understanding for utilizing the standards beneficial for the organization.

  • Multiple choice questions
  • No. of questions: 40
  • Max marks: 40, Required marks: 28(i.e.70%).
  • Duration: 60 minutes
  • Closed book

Beingcert ISO/IEC 20000 Lead Implementer certification aims to develop the required expertise to support an organization in Implementing and properly Maintaining a Service Management System according to ISO/IEC 20000 standard. You will be able to demonstrate the practical knowledge gained during the training and maintain an organization’s SMS effectively.


Who can attend:


  • Project Managers/Consultants willing to gain knowledge of the Service Management System process.
  • Individuals directly responsible for conformity to the requirements of the ISO/IEC 20000 standard.
  • Members of the SMS Implementation team.
  • Managers/ Consultants associated with the Implementation of the Service Management System of an organization.

Companies that hire ISO/IEC 20000 Lead Implementer

Many companies across a wide range of industries value the ISO/IEC 20000 Lead Implementer and actively seek out experts to fill ISO/IEC 20000 Lead Implementer roles.

Course Curriculum

While you attempt for this Certification, numerous topics will be covered in the examination. The candidates can download the syllabus provided below to get the complete details of the topics that will be covered in ISO/IEC 20000 Lead Implementer

Frequently Asked Questions